Question 1
There are many reasons why crew members may be reluctant to intervene, including differences in departments, rank, age or nationality.
- True.
- False.
Interventions
Mintra 5 questions
Study guide
Download PDFAn intervention is stopping a job — yours or someone else's — before it hurts someone. It is one of the strongest safety tools a crew has, and one of the hardest to use. This guide covers why, how and the right order of steps.[1]
Why people hesitate
There are many reasons why crew members may be reluctant to intervene, including differences in departments, rank, age or nationality. The skill is to intervene anyway, respectfully.
Forms of intervention
An intervention can take the form of stopping a colleague during a task, seeking assistance from a senior officer, or holding a discussion prior to starting a task.
The order of intervention steps
The correct order is: 1) stop the job if there is a risk to safety; 2) ensure that the team or individual is in a safe position to carry out a discussion; 3) make sure the conversation is positive throughout; 4) highlight and discuss what could go wrong; 5) agree the actions or behaviours that were unsafe; 6) record observations using a "no name, no blame" approach.
Receiving feedback
When receiving feedback, crew members should be receptive, listen carefully to what is being said, and ask questions to clarify any queries.
Creating the culture
Senior officers demonstrate their commitment to a respectful workplace by following up on suggestions for improvement, promoting a culture of trust, and asking crew members for their opinions.
Key facts to remember
- Hesitation comes from differences in department, rank, age or nationality.
- Forms: stop a colleague mid-task; seek a senior officer's help; discuss before starting.
- Steps: stop → ensure safe position to talk → keep it positive → discuss what could go wrong → agree the unsafe actions → record "no name, no blame".
- On the receiving end: be receptive, listen, ask clarifying questions.
- Senior officers build trust: follow up on suggestions, promote trust, ask crew for opinions.
Sources
- ISM Code (SOLAS Chapter IX) and the Code of Safe Working Practices for Merchant Seafarers (COSWP) — the authority to stop unsafe work and the "stop the job" principle.
Compiled from the sources above and cross-checked against the official documents. Published by the MaritimeTest editorial team.
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Question 2
This intervention steps order is correct? 1. Stop the job if there is a risk to safety; 2. Ensure that the team or individual is in a safe position to carry out a discussion; 3. Make sure that the conversation is positive throughout; 4. Highlight and discuss what could go wrong; 5. Agree the actions or behaviours that were unsafe; 6. Record observations using a "no name no blame" approach.- Yes.
- No.
Question 3
When receiving feedback, crew members should do which of the following?- Be receptive.
- Listen carefully to what is being said.
- Ask questions to clarify any queries.
- Become argumentative and defensive.
- Ignore it.
Question 4
How can senior officers demonstrate their commitment to creating a respectful workplace?- By following up on suggestions for improvement.
- By promoting a culture of trust.
- By asking crew members for their opinions.
- By encouraging a culture of competition not cooperation.
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